1- Introduction
Welcome to Pawstars! These Terms and Conditions (“Terms”) govern your use of our website and services including pet sitting, pet relocation, pet taxi, pet grooming, and our online retail store. By accessing our website or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Pawstars is a company registered and operating under the laws of the United Arab Emirates (UAE).
2- Services Overview
Pawstars offers the following services:
- Pet Sitting: Care for pets at client’s home or a designated facility.
- Pet Relocation: Domestic and international relocation of pets, including documentation and transport.
- Pet Taxi: Safe and secure transport of pets within the UAE.
- Pet Grooming: Professional grooming services for pets.
- Online Retail Shop: Sale of pet-related products and accessories.
3- Eligibility
By using our services, you confirm that:
- You are at least 18 years of age.
- You are legally capable of entering into binding contracts.
- You are the legal owner or authorized guardian of the pet(s) receiving services.
4- Booking & Payments
All bookings must be made in advance via our website, phone, or WhatsApp.
Full payment is required to confirm the service.We accept payments via credit/debit card, bank transfer, and approved cash methods.
Prices are listed in AED (United Arab Emirates Dirhams) and are inclusive of applicable VAT, as per UAE Federal Tax Authority regulations.
5- Cancellations & Refunds
Pet Services:
- All bookings are non-refundable.
- If a cancellation is made at least 24 hours in advance, the amount paid will be credited to the customer’s account for future pet sitting services.
- Cancellations made less than 24 hours before the scheduled service may result in partial or no credit, at the company’s discretion.
- Refunds, if any, are strictly at the company owner’s discretion.
Pet Relocation:
- Due to the nature of international bookings, cancellation fees may vary depending on airline and third-party policies.
- Non-refundable deposits may apply.
Retail Products:
- Products can be returned within 7 days of delivery if unused, unopened, and in original packaging.
- Custom, perishable, or hygiene-related products are non-returnable unless defective.
- Refunds are issued to the original payment method after inspection.
6- Pet Health & Responsibility
- Owners must disclose any health issues, behavioral concerns, or special care needs in advance.
- Pawstars reserves the right to refuse service if a pet is aggressive or poses a risk to staff or other animals.
- Pet vaccinations must be up to date, and valid vaccination records may be requested.
7- Liability
While we take every precaution to ensure the safety and well-being of your pet, Pawstars is not liable for:
- Any pre-existing medical conditions or underlying health issues.
- Illnesses, injuries, or death resulting from unforeseeable circumstances, including but not limited to accidents, natural causes, or acts of God.
- Delays, losses, or damages arising from third-party service providers, including airlines, customs authorities, or veterinary services.
- Any damage to the client’s home, furniture, fixtures, or property caused by the pet during the course of pet sitting, grooming, or other in-home services. It is the owner’s responsibility to ensure the environment is pet-safe and secure.
- Clients agree to indemnify and hold harmless Pawstars and its staff from any claims, losses, or damages resulting from misinformation, negligence, or behavioral issues of the pet.
8- Pet Relocation Compliance
All relocation services comply with UAE Ministry of Climate Change and Environment (MOCCAE), Dubai Customs, and international airline regulations.
- Clients are responsible for providing accurate documentation, including pet passports, vaccination records, microchip registration, and import/export permits.
9- Promotions & Discount Codes
Comply with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and Executive Regulations.
- Transparent, accurate, and non-misleading pricing; discounts reflect genuine prior prices.
- Only one code per order unless stated otherwise; not redeemable for cash, transferable, or combinable.
- Valid only for stated period and eligible products/services; exclusions may apply.
- PawStars may change or cancel Promotions at any time without notice.
- Misuse or unlawful use may result in refusal of Promotion.
- If discount is scheduled within 7 days after purchase, customers will be notified or may claim the difference.
- Refunds exclude Promotion value unless required by UAE law.
10- Intellectual Property
All content on the Pawstars website, including logos, images, text, and product descriptions, is the intellectual property of Pawstars and may not be used or reproduced without permission.
11- Privacy Policy
Your personal data is handled in accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We do not sell or share your information with third parties without your consent. Please review our [Privacy Policy] for more details.
12- Governing Laws & Jurisdictions
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the Dubai Courts, which shall have exclusive jurisdiction over any disputes.
13- Amendments
Pawstars reserves the right to amend these Terms at any time. Updates will be posted on our website, and continued use of the services constitutes acceptance of the revised Terms.
14- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Pawstars Pet Services
United Arab Emirates
Email: info@pawstars.ae
Phone: +971-55-1065100