1- Introduction
Welcome to Pawstars (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services including pet sitting, pet relocation, pet taxi, and pet grooming in the United Arab Emirates.
By using our services, website, or communicating with us, you agree to the terms of this Privacy Policy.
2- Information We Collect
We may collect the following types of personal information:
A. Personal Information
- Full Name
- Email Address
- Phone Number
- Physical Address (for pickups/drop-offs or home services)
- National ID/Passport Details (if required for pet travel regulations)
B. Pet Information
- Pet’s Name, Breed, Age, Medical History, Vaccination Records
- Pet Travel Documents or Microchip Information
C. Service-Related Information
- Service Type (pet sitting, relocation, taxi, grooming)
- Pickup/Drop-off locations and times
- Communication or preferences regarding pet care
D. Photographs and Media
- Photos and videos of your pet taken during the provision of services (e.g., during grooming, pet taxi rides, or pet sitting)
Use of Photographs:
Unless otherwise specified by the owner in writing, Pawstars reserves the right to use photographs or videos of pets in its care for promotional, marketing, and social media purposes. These images will not include owner names or personal identifiers without consent. Owners may opt out of this usage at any time by notifying us in writing or at the time of booking.
E. Technical Information (if using our website or app)
IP Address
Browser Type
Device Type
Cookies and usage data
3- How We Use Your Information
We use your information to:
Provide and manage our services
Schedule appointments and transportation
Communicate with you about bookings, updates, or emergencies
Ensure the health and safety of your pet
Comply with UAE laws and regulations (e.g. pet relocation rules)
Improve our customer experience and service offerings
Promote our services using pet media, as per the usage policy above
4- How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
With service providers (such as airlines, veterinary clinics, grooming partners) strictly for fulfilling the requested service
With government authorities, such as the UAE Ministry of Climate Change and Environment (MOCCAE), municipalities, customs, or airport authorities, where required
With IT or cloud service providers to store or process data securely
With your explicit consent, where required
5- Data Security
We implement appropriate physical, technical, and organisational safeguards to protect your information. This includes encrypted storage, access controls, and staff confidentiality agreements.
However, no online or offline system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6- Data Retention
We retain your data only for as long as necessary:
- To provide services and customer support
- To comply with legal and regulatory requirements
- For legitimate business purposes (such as record-keeping)
You may request deletion of your data or media at any time, subject to legal and operational limitations.
7- Your Rights (under UAE PDPL)
You may have the following rights under the UAE Personal Data Protection Law:
- Right to access your data
- Right to correct inaccurate or incomplete data
- Right to object to processing
- Right to request deletion (where applicable)
- Right to data portability
To exercise these rights, please contact us using the details below.
8- Cookies and Tracking Technologies
If using our website, we may use cookies and similar technologies to improve user experience and analyse site traffic. You may adjust your browser settings to refuse some or all cookies.
9- Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
10- Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors.
11- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any changes will be posted on our website with an updated effective date.
12- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Pawstars Pet Services
United Arab Emirates
Email: info@pawstars.ae
Phone: +971-55-1065100